Legal
Our products are digital files delivered instantly, and this policy explains what that means for refunds.
Every product sold by LaunchKit US is a digital download. Nothing is shipped. After payment, a confirmation email containing your download links is sent to the email address you give at checkout.
Because of the nature of instant digital delivery — the files reach you immediately and can be kept, copied, and used straight away — all sales are final once the download has started. No refund will be issued after that point, except where a file is faulty or materially not as described, which is covered in section 4.
Because sales are final once the download has started, we strongly encourage you to:
It is much easier to answer a question first than to unwind a purchase afterwards.
If you receive a file that is genuinely defective — corrupted, unreadable, incomplete, the wrong product, or materially different from what was described on its product page — contact us within 14 days of purchase. We will investigate and, where the file is confirmed defective, provide a corrected replacement file.
This is not a satisfaction guarantee. It does not extend to dissatisfaction with content, design preferences, or suitability for your specific circumstances. Our products are general business templates — it is your responsibility to review and adapt them for your use.
If you buy a LaunchKit product through a third-party marketplace rather than directly from us, that marketplace’s own refund process may also apply to your order, and you may need to raise your request there.
Nothing in this policy limits any right you may have under the consumer protection laws that apply to you. Our terms of service set out the rest of the agreement between us.
Our support contact is hello@yourlaunchkit.co.uk. Send any refund request to that address.
LaunchKit, operated by Kevin McCulloch, 2 McNeil Place, Blantyre, G72 9FE, United Kingdom.
Prepared July 2026